Additional Information

Additional Information

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Currency - All prices are in AUD

Currency - All prices are in AUD
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Brilliant Gems

Policies

Payment Information

PAYMENT DETAILS WILL BE SENT TO YOU VIA EMAIL within 24 hours after you place your order with Brilliant Gems. Payment arrangement is expected within 3 days. We offer a courtesy 3% discount when payment is made by other than PayPal & Credit Card.  Your purchase can be made instantly if you choose pay by Paypal.

PayPal & Credit Card

We accept all major credit cards: Visa, MasterCard, Discover, and American Express through https://www.PayPal.com.

Please note that we will ONLY ship to a PayPal CONFIRMED ADDRESS. (We reserve the right to reject any PayPal payment from unconfirmed addresses.)

Cashier's Check & Bank Money Order

We accept Cashier's Check, Bank Money Order, Bank Official Check, Western Union Money Order, and TravelersExpress Money Order. We will ship to any address you request. 
* No USPS money order, Postal Money Order, and personal check.

Wire Transfer

We also accept bank-to-bank-transfers. If you are going to choose this option please contact us for our bank information.

Western Union Money Transfer or MoneyGram

If you are going to choose this option please contact us.
* Western Union Money Transfer or MoneyGram, Cashier's check, Bank Money Order, Bank Official Check, or Wire Transfer is accepted for customers outside USA.

Shipping

Orders are generally shipped within 5 business days after payment is received. When your order is shipped, you will receive an email letting you know it’s on its way.

Multiple Items

If you purchase more than one item we will ship them in one package and you will only be charged one shipping fee.
Shipping costs for orders from Brilliant Gems are as follow below:

- For orders up to $100, we ship via Registered Air Mail.

- For orders over $100, we ship via FedEx or Express Mail.

* Signature is REQUIRED for all deliveries. Customers are responsible for all items after the package has been signed for.  Buyers are responsible for the package once it is left at the designated delivery address. If buyer has signature waiver on file with carrier, buyer will be responsible for loss of package if left unattended at delivery address under the waiver.

All deliveries are sent to street addresses only. PO Boxes are not accepted as shipping destinations.

* International buyers are responsible for any and all customs fees, import duties and taxes, and processing charges.

* We do not ship to Africa, France, India, Indonesia, Pakistan, Romania, or Russia.

Return Policy

We offer refunds on purchases. In a very unlikely event that you are not satisfied with the item, you may return it for a refund.

A 5-day inspection period allows you to get a second professional opinion. Should you have any issue or concern about any item that you have received please do contact us within this period.  Please arrange and send the return within 5 days of receipt, and you will get your purchase price less initial shipping charge and a 10% fee. Please contact us for return instructions. If these instructions are not followed your return will be invalid and you will forfeit your right and privileges.

Please note that return must be sent to us by Fedex only, and must be returned insured with tracking.

* All returned items must be in original condition.  While you have possession of any item you are fully responsible for its value and care. WE MUST RECEIVE THE RETURNED ITEM PRIOR TO OUR MAKING PAYMENT FOR REFUND.
* The returned item must be returned within 5 days of the date received in order to qualify for refund, otherwise the transaction is considered completed and you are satisfied with your item.

Store Policy

Descriptions & Photographs

All items are described under generally accepted standards for grade, content, quality, enhancements, weight, size, color, clarity, and etc.
All our photos are actual images of the item you purchase. They have been enlarged to show details. The actual color may vary depending on the screen resolution, your screen and browser settings, as well as other factors.

Laboratory Certified Gems

We sell many gemstones that have been certified by third party Gem Laboratories. These gemstones will state they are certified, and the original Laboratory Certificate will be shipped with the gemstone.

Privacy Policy

The security and protection of our customers' personal information is our top priority and is extremely important to us. We do not sell or rent your information to any other entity. We will use the information you provide to process your order and informing you of our special offers, discounts, new product offerings and announcements offered to you our valued customers.

Links

This web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Brilliant Gems.

Copyright and Trademark Notice

This site and all of the materials therein are protected by the Copyright Laws of the United States of America and other countries worldwide. Any unauthorized use of the materials contained in the site is strictly prohibited. All rights reserved. The names, trade names and/or trademarks are protected. Any unauthorized use of such trade names or trademarks is strictly prohibited.
Please note that all product descriptions, product images and photographic work are copyright and remain the exclusive property of Brilliant Gems. These works are displayed here for our exclusive use in showing our merchandise to our consumers. Any conversion of these works by others without our written permission constitutes a violation of our copyrights and theft by taking of our work product.